Virgin Media - Broadband

This morning, I received a Broadband (only) bill from Virgin Media, a whole 4 month, after I cancelled the service.. Apparently, they have been charging me for Broadband for the whole period. Even though they have stopped the service, they did not cancel the contract..

I really was not happy, so I decided to ring them and try and sort that out... At first I was greeted by the automated selection menu, asking me to Press 1 for Bullshit, 2 for More Bullshit or 3 for an Even More Bullshit,  So I pressed 3, Followed by 2, followed by 4, and then I had to enter my telephone number, including the std code. So I did, and the automated voice asked me to do it again, because the number has not been recognised, so I did that two more times and the number is still not recognised (probably something to do with the fact that I have ported my existing number to Sky, from Virgin Media), so a message advised me to wait for an operator. Ok, I will wait, I just want this sorted ASAP (if I hang up now, I will only need to do the same once more, and there will be no guarantee that I would get a faster or a better service)..

So it Begins....
I got put on hold for, what seemed like an eternity, waiting for somebody, a human, to answer the phone, with the full Madonna and Britney Spears back catalogues blasting in my ears, and just when I was ready to hang up (and 3 songs later), someone does actually answer the phone.

Virgin Media Moron 1 - Hello, thank you for calling Virgin Media, how can I help you today.

Me - So I tell the woman my story, and ask her to refund the difference.

Virgin Media Moron 1 - Can I have your account number, your name, address and security Password.

Me - Mr, Where, Bolton, XXXXXX..

Virgin Media Moron 1 - Let me check your account first... A minute passed, Sorry Mr. X, you did not cancel the Broadband,  you only cancelled the phone service.

Me - I said, that is impossible. Why would I cancel one service and not the other, and why have you disconnected me, if I'm still paying for this, and I haven't cancelled that..

Virgin Media Moron 1 - Sorry you have to speak to somebody in disconnections, and they will sort it for you..

Me - Thank you...

So, once again, I got put on hold for, what seemed like an eternity, waiting for another human, to answer the phone, with the full Madonna and Britney Spears back catalogues blasting in my ears, and just when I was ready to hang up, once more (and 3 songs later), someone does actually answer the phone.

Virgin Media Moron 2 - Hello, thank you for calling Virgin Media, how can I help you today.

Me - I tell the 'new' woman my story once again, adding the bit about the fact that someone from her organisation has transferred me to her, so that she can sort out my problem.. I was in a really foul mood by then, having to do and say everything twice.

Virgin Media Moron 2 - Can I have your account number, your name, address and security Password.

Me - Mr, Where, Bolton, XXXXXX..

Virgin Media Moron 2 - Let me check your account first... A minute passed, Sorry Mr. X, It seems like Darren has forgot to cancel the broadband. Oh, and there is another call, a month later...

Me - I know, I phoned you then to make sure that you are going to cancel the service, and somebody did say that they will do just that (by Wednesday), and that the service was disconnected then, but I'm still paying for this 3 months later.....

Virgin Media Moron 2 - I  will have to put you on hold and check the details... (Madonna and Britney Spears play 2 more songs, while I'm waiting) - Sorry Mr. X. We owe you £68.00 in overpayment, I will just transfer you to the Accounts Department, so that they can arrange for a refund.  

Me - Thank you...

So, once again, I got put on hold for, what seemed like an eternity, waiting for another human, to answer the phone, with the full Madonna and Britney Spears back catalogues blasting in my ears, and just when I was ready to hang up, once more (and 3 songs later), someone does actually answer the phone, and this time, it's from the Virgin Media Call Center, somewhere in Down Town New Delhi, 

Virgin Media Moron 3 - Hello, thank you for calling Virgin Media, how can I help you today.

Me - I tell the 'new' woman my story once again, adding the bit about the fact that someone from her organisation has transferred me to her, so that she can sort out my problem and issue a refund.

Virgin Media Moron 3 - Can I have your account number, your name, address and security Password.

Me - Mr, Where, Bolton, XXXXXX..

Virgin Media Moron 3 - Lots of mumbling,  I really haven't a clue what the woman was saying. The accent was shit and so was the line quality.

Me - I really don't know what you are saying, the line quality is very bad.

Virgin Media Moron 3 - With some more incomprehensible BS, and a mention that they only owe me £2.63, and that a Cheque is on its way with the amount.

Me - I thought it was more, and even your colleague told me so.

Virgin Media Moron 3 - With some more incomprehensible BS, a story and an explanation that I really did not understand or care much for. (I really just wanted the woman to shut-up,  go away, before I start being sick from listening to all of that BS).

Me - Thank you.

So the moral of the story is, always take the BLUE Pill, and avoid dealing with those Bastards at any cost..

You take the blue pill and the story ends. You wake in your bed and believe whatever you want to believe. You take the red pill and you stay in Wonderland and I show you how deep the rabbit-hole goes..... Remember -- all I am offering is the truth, with a glass of water, nothing more.